Q. Do you ship worldwide? Yes! All prints ship worldwide. Please write out addresses in English since my shipping program often does not recognize foreign characters.
Q. Does shipping come with tracking? All shipping options other than sticker only shipping is tracked. Stickers go through stamped lettermail and are not tracked; however, you can choose parcel shipping option for stickers in order to get tracking.
Q. How is shipping calculated? Shipping for all packages under 8 oz is $13.50USD (~6 mini prints or 3 small prints), and all packages over 8oz is $22.50. Medium prints are automatically in the >8oz weight class due to the amount of stiffeners needed to mail them safely. All sticker only orders under 1oz go through stamped lettermail and cost $1.50.
Q. Why is shipping so expensive? Can you make it cheaper? Sorry! All shipping costs are directly what USPS charges for international shipping and do not even include packing materials, so I can’t go any cheaper.
Q. How long does international shipping take? International shipping typically takes 1-2 weeks, but can take up to 1 month in case of delay. Sticker only orders are shipped through lettermail and will take 2-3 weeks to 1 month to deliver.
Q. What currency is the store listed in? USD
Q. Are VAT and taxes included in the total? No, customers are responsible for all VAT and taxes levied by your country for imports.
Q. Why is the sticker only shipping $1,000,000? If the sticker only shipping displays 1 million dollars, it’s because you have non qualifying items in your cart. Please remove all non-sticker items, and the sticker only shipping will update accordingly6
Q. How is shipping calculated? All packages under 8 oz is $3.50 (~6 mini prints or 3 small prints), and all packages over 8oz go up in price in increments of 4oz. Priority shipping is a flat rate of $8 for packages 1lb and under and $11 for packages over 1lb. All sticker only orders under 1 oz go through lettermail and will take about a week.
Q. Does shipping come with tracking? All shipping options other than sticker only shipping is tracked. Stickers go through stamped lettermail and are not tracked; however, you can choose the parcel option for stickers and receive tracking on your order.
Q. If I choose priority shipping, will my order ship faster? No, priority shipping only affects shipping speed after your order is packaged and shipped off.
Q. Why is the sticker only shipping $1,000,000? If the sticker only shipping displays 1 million dollars, it’s because you have non qualifying items in your cart. Please remove all non-sticker items, and the sticker only shipping will update accordingly.
Q. How long is processing time? The current processing time is listed in shop banner. All orders typically process within the short end of the processing time, but during sales, orders will take the full processing time. Please remember we are just a one person and cat team carefully hand packing orders, and your orders might take some time during a sale.
Q. It’s been ___ days since I’ve ordered. Where is my order? Orders will take at least the amount of days stated in processing time + days USPS actually takes to ship. Please remember current processing time is stated in business days, which is Monday through Friday.
RETURNS & REFUNDS
Q. Do you take returns? If you are unsatisfied with your order, please email me at firstname.lastname@example.org, and I will try my best to work out a solution. All shipping charges are nonrefundable.
Q. I made a mistake in my shipping address! Please email me, and I can manually adjust your order.
Q. Can i combine orders/add an item to my existing order? Yes, if your order hasn’t been shipped yet! Please email me with your order number(s), and I will refund any shipping overages.
Q. Where is my order? Please check your email for tracking notification! If tracking is not updating or package is misdelivered, please email me, and I will work with you to try and figure out a solution. Please understand that packages are out of my control once they are in USPS hands, and I am not responsible for any lost or damaged packages. Therefore, all shipping charges are strictly nonrefundable.
Q. I got the wrong order! Please email me at email@example.com with photographs, and I will remedy the situation ASAP.
Q. Why are my prints not holo? Only prints marked HOLO in dropdown option are holo as stated in description!
Q. Help! I can’t get my holo to show up on my holo prints! The holo coating on light colored prints do not show up well in daylight. The holo coating shows up better under direct artificial lighting.